Non-Existent Service

Beyond words. I called into FNB last week to confirm the process to release funds from my Global Account. During the process they advised my account "was on hold". This was escalated to ensure the account was removed from hold as I require the funds today for a property transfer. I called again on Friday, and after a long phone call was informed the hold was removed.

Today arrives, and I cannot transfer my funds in as my account is still on hold. I have spent the entire day on the phone, going from department to department trying to get this resolved, and I am not 1 hour and 45 minutes into waiting with Dormant Holds department with nobody answering.

Does anyone work at this bank? Is my money in FNB actually my money? It is just beyond appalling, and I cannot trust putting any of my funds into this bank.