NON EXISTENT SERVICE | Debit Card ***** Department

I've been happy with FNB untill NOW!! An intense ***** case happened to me on Sunday the 25th of April 2021, whereby unauthorized transactions were happening literally every second. I reported and open a ***** case immediately and card was closed. I thought the transactions would be STOPPED as I reported promptly and all was still under pending , however 3 days later all the transactions still went through (why?). All these transaction were happening at PnP Clothing at Northmead Mall and I was at Northmead Square FNB ATM (two different locations). I hope your investigations go far enough to catch the perpetrator as this smells like an inside job.

I have been calling since before the 7 to 10 working days policy but then decided to show some patience and let the staff get to work.

It's now a month and I have still not received any closure or my money back. Even after numerous times a day calling the ***** line (assistance with closure is limited) and debit card ***** line as well as a forwarded email after the first one (email sent to ***). I have even left my contact number with agents so that the relevant persons can contact me. I have not been able to get through as calls are either dropped after waiting 20 MINUTES per call or signal is shocking (telephone lines are bad only when trying to contact debit card ***** line). why? I have even been given managerial level contact numbers and calls either dont go through or are dropped (ask me who).

Can this case be resolved as a matter of urgency and my money sent back to my account please.