Non-Existent Service

Congratulations to FNB for reaching the service level and customer satisfaction of Telkom. What an achievement! You have employed such a massive *********** bunch that it is beyond my comprehension. I have had countless troubles with FNB and the experience when trying to resolve this is a horrific one to say the least. From your team duplicating cards and me resulting in having to pay charges, to unauthorized debit orders that I cannot reverse online or on the app and now the latest ****, I took up a FNB Connect Sim with you on the 14/11/2020 for R259 and suddenly I've been found out via my app that this month's bill is R309, one month in and then a price increase? I call your centre to query and I speak to an *********** empty head that knows nothing about customer service and he informs that it was on promo and the promo ended 15/11/2020??? Your FNB sales consultant at the Durban West Street branch did not have the decency of informing me of this information? I mean, I think I would've considered other options had I known. I demand an explanation for this and for your sales consultant to be held liable for this garbage you call service, also your ***** team STILL has not gotten back to me and I sent them an email on the 10/11/2020 regarding an unauthorized debit, I also uploaded the documents on Money Assist but I guess that was in vain. FNB, You are useless..