Non-existent service

Pathetically bad service from FNB. I have been unable to login to their useless website to check my business credit card machine transactions since 6 August. 17 days!!!! Despite numerous emails exchanged. One consultant tells me my account is fine, the other tells me it doesn't exist. It was supposedly referred to their IT contractor more than a week ago, but nothing, no progress. Just promises. This is what it says on the most recent email I received: "To be the leader in the acquiring market by consistently delivering exceptional service experiences and creating raving fans who advocate for our brand." What a load of *******.