Non existent service

<p>FNB have gone from bad to worse. I have a so called team of agents to contact regarding queries or assistance, only I can't get hold of them and the systems are down every time I need to do something. Take off work to visit the branch: "sorry all our systems are down today" app stops responding so I can't perform an urgent transaction: can't call in to any number as their entire phone system is down.</p> <p>I had R1000 drawn out of my account for slow lounge access- so I tried calling to query. Spent 45 min on hold and was told it was a legit transaction. I called before the trip and was told I could pay R250. When I arrived I was not told there would be a charge. I wasn't asked to enter a pin and I didn't get a notification of the transaction. I thought it was ***** and cancelled my card- note FNB I consider this ***** as you did not inform me of charges. Now I have to go back to the branch and hope that their system is online at the time.</p>