Non existent service

I opened a new account telephonically 2 months ago & I was told to go to a branch with my Id and poa to collect. No mention of the type of poa required was mentioned to me & after 15min of waiting for your nonsense service at your branch I was told about a number of things that were never mentioned to me or required before. This was a new statement with the same address you've had on your system for years. I have an active account. And yet you want to send me from pillar to post? You're inconveniencing me! I still don't have a card because it seems things are done differently depending on who one speaks to. I have no access to my money, yet you know how to take out your monthly fee on an account that's not even active. I cannot spend my time running back and forth your branches. Your service has gotten terrible. Since you don't want to give me the card I want MY money that is in that account so I can transfer it to a bank that appreciates its clients. CALL ME AND RESPOND TO MY MY EMAILED QUERIES and tell me how and when this will be done since I don't have the luxury of transferring it myself. I also have a cheque account that is in arrears because it seems that is how you swindle money out of your clients! I've sent you a number of emails regarding this and even responded to 1 sent to me by your cheque team, still nothing. And though I was told telephonically that a note had been made for the account to be closed the branch I visited had no knowledge of this & not just that, the account remains active because an account can only be closed at the branch it was opened at? REALLY? What kind of nonsense is this? Is an account with fnb permanent? No mention was made of this when I was on the phone with you. So I must fly to Cape Town to close an account? I don't know what you call this but I am not going to pay for any arrears on an account that fnb refuses to close because you enjoy taking money from clients as much as you do giving bad service.