1 reviews | Active since May 2016

17 May 2016, 14:32

non existent premier client assistance

<p>i upgraded my account to islamic finance premier account and then changed my mind as i realised that premier select is better suited to me. the premier call centre is unable to assist as the islamic premier account cannot be accessed by the premier call centre. talk of two banks in one bank. islamic finance close at 4pm and thereafter no contact with ANYBODY.fnb advertise 24 support but this isobviously a lie. i will never believe their advertising ever again</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 May 2016, 14:42
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 923853.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)