Non existent non-resident banking

<p>My mum opened a non-resident bank account with FNB on 4th March 2016 after I reccomended it as one of the best rated banks in SA. Since the account was opened she has been unable to get a bank card which she apparently needs to access internet banking, 3 emails are still unanswered and 3 calls are not returned. Eric Jacobs is the guy who opened the account and seems to never be available to answer calls or to reply to emails. 4 months after the account was opened and my mum still can't use it, all the time the bank is collecting bank fees!!! FNB this is pathetic and you are better than this.</p>