Non existent internal & external communication.

No internal or external communication whatsoever. Account keeps being declined, but no one seems to be able to tell me how to resolve the issue - which was actually resolved more than a year ago, just never updated on my profile. I also do not get any feedback on applications or issues unless I initiate a new query and explain everything from start to finish for the umpteenth time.

This is now the second time this has happened within a year's time. I would have loved to keep all my accounts at my primary bank, but I seemingly can't, since FNB is the only bank not willing to do this.

Switching banks as of this afternoon.