AS
Ashona S
1 reviews | Active since Oct 2014
21 Oct 2023, 07:40
Non-existent Customer Service and failed TCF
Would prefer to give them a zero. FNB debited me twice for the same account. I have been asking them to refund 1 transaction but to date they have not. The customer service is non-existent. Management will call when they know people are at work and will miss their call. I sent a complaint via the app but still no action taken. The consultant did say they were aware of the debit order issue. FNB please refund my 1 transaction, I should not chase you for an error you are aware of. You should be pro active and correct it. Furthermore unless I noticed it on my bank account, I would not have been aware, how many unsuspecting customers are you robbing as not everyone checks their bank account.
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Ashona S's updateReviewer Update
29 Oct 2023, 20:14FNB clearly needs to train their complaints department on how to read and understand complaints. I do not know if it is a language barrier issue. I stated very clearly that FNB management calls when I am at work and unable to take their call. I also asked they refund me 1 payment which they stole from my account. Lo and behold I get an email from Danisle Adriaanse stating that FNB tried calling me 3 times.....clearly while I was at work.....but could not reach me and that was it. Still no refund and at the end of this month they will debit me again as if people pluck money from trees. Especially in this economy. Makes a person wonder if they are purposefully trying to de***** their customers. Surely if it was an honest mistake, by now they would have resolved it. In addition, their complaints team do not operate on weekends which, is super convenient in avoiding having to deal with complaints.
AS
Ashona S's update29 Oct 2023, 20:14
Reviewer Update
FNB clearly needs to train their complaints department on how to read and understand complaints. I do not know if it is a language barrier issue. I stated very clearly that FNB management calls when I am at work and unable to take their call. I also asked they refund me 1 payment which they stole from my account. Lo and behold I get an email from Danisle Adriaanse stating that FNB tried calling me 3 times.....clearly while I was at work.....but could not reach me and that was it. Still no refund and at the end of this month they will debit me again as if people pluck money from trees. Especially in this economy. Makes a person wonder if they are purposefully trying to de***** their customers. Surely if it was an honest mistake, by now they would have resolved it. In addition, their complaints team do not operate on weekends which, is super convenient in avoiding having to deal with complaints.