Non existent Customer service

<p>I recently received my new fnb cheque card, inactivated my card as per fnb instructions, also activated my pin at a nearest fnb atm. That was a few weeks ago. Today i tried withdrawing money from a fnb atm. I could not withdraw as i was given an error. I tried calling the customer care number, and it was a horrible experience to say the least. I have been made to hang on for more than an hour. I first spoke to a Thato lady, she transferred me to the verification line, where i needed to verify my last 6 digits of my bank card followed by harsh and then my pin and then harsh again. Clearly that service does not work as i tried 10 times doing it, and the more i tell her that it does not work, the more she insists that it does and that we should try it. She ended up transferring me to another agent, now this gentlemen seemed even more clueless as to what is happening, he also insisted we try the process again, even after i told him that it does not work. So we tried, and still nothing, so this gentlemen decided to just dropped the call. I dont know whats happening at the customer centre, imagine my frustration, -after being on the line for so long and end up not being assisted. Now i cannot withdraw money, because of the guys not knowing their jobs. </p>