Non-Existent Customer Service

FNB builds their brand campaign on how quick and easy it is to open an account. Unfortunately they appear to be all talk and no action as they are by far the slowest, most un-user friendly bank that I have dealt with. I opened a new account with them towards the end of last year. The first issue was the FICA documents. One of the documents needed to be resubmitted, but the email requesting the resubmission was a no-reply email with no indication of where the documents should be sent. After resubmitting twice and still being asked for the same document I had to phone in order for them to trace the email (which was sent to the correct address) and finalise the opening of the account. Since then I've been waiting 2 months for my bank card, without which I cannot access internet banking or transact. I have phoned a couple of times and everytime it is \escalated"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;728237;33;1;5;0;1;0;0;5;NULL;NULL;NULL;15/03/07 8:35;15/03/09 20:50;A Teller I wish your all had on a Saterday Morning;6,71E+12;Eugenius67;***;To be honest it difficult to start with, but on Saturday me and my colleague came to open an account and we were received by a delightful face and a broad smile. <br> <br> Ti's lady new exactly what she was in for, answered all our idiotic question, without conceder us, as a two dump clients, made no stupid remarks but just said that she will try to assist us at best, and delightfully advice and inform us in clear and professionally. Thinks she did not know, she would ask us to pardon her while she would phone another advisor on the other side and return with a answered about what we need to know and understand. Man I just wish we had more people like her behind the counter, a real sunshine bloom to help you.<br> <br> On our way out we wish we could take her out for a good lunch, but she was still serving more happy customers. We really want to say;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;543813;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/03/09 23:28;15/03/09 21:35;charged for a vodacom error;7,21E+12;;***;So December my vodacom account falls behind, I then rectifiy the account but because Vodacom suspended our service my Husband lost his job, so I pay the account late due to financial reasons, then come end of Feb, after making an arrangement with the \wonderful People\"" at vodacom"