1 reviews | Active since Nov 2010
Non-existent Customer service
since yesterday i am calling to get assistance with having a debit order reversed but i keep listening to the dreadful music without anyone answering, as i type this i am on hold for 21:06 minutes. are you not taking easy account clients serious? I wonder if platinum clients are kept on hold for this long, this is totally unacceptable. now on 24 minutes..
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***