1 reviews | Active since Jul 2018
Non-Existent customer service
FNB Card division’s customer service is non-existent. I have attempted via e-mail, and so has my relationships manager to get a simple answer from them “Is my non chip petro card still valid”. After nearly two weeks we have yet to have a response. And oh by the way, I have a PREMIER CARD, wow!!! (So what, it make NO difference). They pointedly ignore any requests for assistance.
Well I will be filling up today we will see!!!!! No thanks to FNB Card division.
Good Day Andy Kudla,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Andy Kudla,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***