Non Existent - Customer Service

Item: FNB (First National Bank)
Rating: 2
Author: Chris H

On 1 April 2016 I lodged a complaint on Hellopeter about the poor and non-existent service received from FNB who professes to be better than any other bank. To date I have not received a CALL nor ANY FORM OF FEEDBACK FROM THIS INSTITUTION REGARDING MY COMPLAINT. No one has bothered calling me nor contacting me regarding the application, card or the nature of the progress. This is unacceptable as I'm not even a client of yours yet and this is how you treat new / potential clients. I do not want to know how you treat your existing clients!!!

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Replies (1)

FNB (First National Bank)'s replyOfficial

12 Apr 2016, 08:13

Hello heu007,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 903514.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply12 Apr 2016, 08:13

Official