Non existent credit card

During the course of July I received a call from FNB to discuss my credit card application and I was on the call with the consultant for over half an hour as she did credit checks and over the phone application and quotation and she advised that the credit card was approved and someone would contact me to deliver the card. On 14th July I received an email from fnb with the quotation and requesting bank statements (I'm not sure why as I already bank with fnb) I sent through the documents the same evening. Over the course of the next week I received calls from a number unknown to me but when I answered the call cut (I have heard of other fnb customers complain about this as well.) I the get numerous emails from fnb saying they are trying to call me and providing a number for me to call back. When I called that number I get transfered over and over to different departments and no one is able to help and my airtime is wasted. My documents are sent again to fnb. No feedback again. On 22 August I did the application again on the fnb app. I received an email saying the credit card account was opened successfully and was even provided with an account number. The email also advises the card will be delivered to me. Again no feedback or calls received from fnb. I keep trying to call them and no one is able to help and just end up wasting my airtime. During the beginning of September I log in the app and it shows the credit is active as an account so I click on the request card option. On about 12 September the card gets delivered to me and I log onto the app to activate it. On 14 September I receive an SMS and an email advising that I have exceeded my limit, even though the card has not ever been used! Extemely infuriating to receive this sort of SMS!! I call fnb again and am provided with no answers as I am yet again transfered from department to department and finally request the last person I spoke to urgently call me back because as per usual I have wasted my airtime on fnb. I receive no call back. On the same date I lodge a complaint on fnb website and receive a reference number BJS9KBGF. The website promises feedback within 2 working days. No feedback received yet again. On 20 September I receive an email saying welcome to the world of fnb credit card. What a joke. To date I have receive no call or resolution. The account has now disappeared off my fnb app.