Non-existent complaint follow up received

<p>I phoned FNB customer service in the first week of August to inform them that my salary date would be changing to the last day of the month instead of the 25th as my credit card dedcution date will need to change. I was helped by a very friendly gentleman who told me that the Debit Order date had been changed and the deduction will be done on the 1st of September. Lo and behold on the 26th of August FNB tries to deduct from the account for the credit card. I phoned the same day to make a complaint as it is not fair on the client to now pay for a failed Debit Order when I was given the incorrect information and could not ensure I had the monies in my account. When I phoned the first time the call was cut off. The second time I dealt with a lady in the credit card department who was not friendly and came across as rude and even insinuated I was lying saying I was informed that the new debit order date is only in effect from 1st October. I protested this and she put me on hold for a very long time (at my cost) to only tell me that the team leader is not in she will email him and he will have feedback for me by today (Monday). Luckily I am not holding my breath as I am still waiting for the feedback. Very disappointed in FNB as all the other companies making deductions from my account got it right but my own bank failed!!</p>