Non-existent Card Customer Servicing Resolution

Money was deposited into my FNB credit card account on Saturday, 29/05/2021. Unfortunately, the depositor did not add my initials and surname as a reference or recipient and the deposit apparently went into a suspense account.

It is now a week later and FNB has still not traced these funds, despite being provided with the proof of payment.

Initially, I went into FNB, White River branch and the first e-mail query to FNB Card Customer Servicing Resolution <***> was sent from there on Tuesday, 02/06/2021, with the proof of payment from Nedbank attached.

Never received a reply or acknowledgment on this e-mail.

I then sent another two e-mails and they eventually rep**** on Friday, 04/06/2021, to say the query has been escalated to the Finance department.

In the meantime I tried to phone and find out what was going on. BAD idea. They just transfer you from one number to another until eventually you land up back at the first number you dialed. Then the operator still has the cheek to tell you that you've called the golden circle (or something like that) and then say "How can I make your day golden".

I just cannot believe that a big institution such as FNB as such poor customer service and cannot resolve a query that, to me anyway, is quite simple.

Rikki