1 reviews | Active since Feb 2018
Non existant customer service
Seems like no one at FNB knows whats going on my complaint. Its been over a month now and FNB seem to think that if they dont respond then I will forget.
I was called last week yet the person calling me had incorrect information about my fee reversal, whereby the incorrect fee was not reversed. How can you help me FNB ?
Good Day Mr Masrc Haarburger
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mr Masrc Haarburger
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***