AW
Alta W

1 reviews | Active since Nov 2017

07 Nov 2017, 08:06

Non excisting service

My business banker left FNB a couple of years ago and I am still struggling to find out who is my banker. I phoned the call centre as one of my accounts are frozen due to outstanding FICA. I have send the fica numerous times but still can't do any transactions. Yes I can do deposits (they very eager to take money) but I can't withdraw any funds. Maybe they know I will withdraw all of it. The staff at the call centre is not very helpfull and even they can not tel me who is the banker that work with my accounts. FNB has the worst service from all the banks.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Nov 2017, 09:34
Official

Good day Mr. alta van der walt1

Thank you for your complaint, kindly note that we have escalated your matter to the relevant area for review and address in terms of resolution.

The complaint reference number being the following: ***NF.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution