Non-Disclosure

I opened a platinum cheque account at pretoria north branch two months ago and was using my card to swipe at the toll gates and the transactions were processed and today I went to kolonnade branch to enquire about the fees that were debited on the account and was told is for using my card at the toll gate which cost me R50 for a transaction of R9-00 which I find unacceptable and was never communicated to me as a customer and the treatment that I got from the kolonnade was the worst. They treat their customers with I don't care treatment, I don't understand why I was told to go my branch in pretoria north to resolve the query. I want those fees to credited back to my account and the transaction were processing all the time. I cannot be charged for the poor systems that the bank has implemented. I would understand if it was a rejected debite order.