NON-DIGITAL RECALL OF FUNDS FROZEN BECAUSE OF HOME AFFAIRS IMPASSE

I paid funds into an employees bank account which had simultaneously been frozen because Home Affairs are dragging heels with renewing Zimbabwean Asylum documents. She asked me to recall the funds which I did immediately through the Digital Recall process. Apparently there is nothing FNB can do and they will keep the funds but cannot repatriate back to the depositor (me) - FNB will hold the funds indefinitely. I have tried to get a reasonable answer through all the normal channels of Secure Chat, Secure Call, Care@FNB (what a joke). The Ref no. is *** if anyone from FNB cares to follow up. The sad part is that there are funds in the bank account of the individual that she seems to have now lost forever as well. Very sad to treat loyal customers (me of almost 60 years!).