Non descript smss

After reporting the problem to FNB via their own complaint channels, the problem still persists. I am an administrator for multiple FNB customer online banking profiles, and then I often get an sms saying that my FNB account has been allocated funds from abroad. Login to Business Online Banking to complete the transaction. Now I have no idea which of the profiles I need to log into, and without a reference of any description, I cannot call the call centre to find out which client the sms relates to. Generic smss are useless to users who have more than one profile with FNB!