NON - DELIVERY OR REPLACEMENT BANK CARD (FNB / DSV)

<p>I have to log this complaint regarding the non-delivery of my replacement bank card, the card was promised to be delivered on Monday 27/06/2016 between 12 and 2pm the driver (Sylvester) did not attempt to contact me regarding the delivery, even though he claimed that he did (my call history suggests otherwise), I had to take it upon myself to contact the DSV centre to ask where he was, the "delivery department" ensured me that he would be here to deliver at 16H30,, when he couldn't make it for 16H30 he ensured he would be here before I left at 6pm. On Tuesday 28/06/2016 I called DSV again, to reschedule the delivery for Wednesday 29/06/2016. Low and behold, he couldn't make it for Wednesday, he had another delivery in Dainfern (5kms from my workplace) when I asked for him to deliver my card after that supposed delivery, he refused, and promised that he will deliver today (30/06/2016). When I contacted him today, he told me to call the DSV deliveries department to reschedule the delivery, when I contacted them they said it would take another 2-4 working days for them to deliver the card. This is totally unacceptable and horrible service, I NEED MY BANK CARD! I hope FNB or DSV can compensate the inconvenience you have caused me, I hope this is not how you treat all your clients, this is utterly putrid!!!!!!!!!</p>