1 reviews | Active since Jan 2017
non delivery of sim card
<p>my phone was ****** monday the 13 February 2016. i ordered another sim card on tuesdar the 14the.</p> <p>i dont understand what is taking so long for my delivery. i am waiting without a sim card since then...the courier person called and said it will be delivered any time from Wednesday meaning the sim card is ready...so why should i stil be waiting with no delivery. so the plan is to de***** on the third day and not be in a hurry. this is disappointing..other network its done same day as they know the urgency of one not have access to a phone for that long...maybe its time i even port from FNB connect</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
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Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)