1 reviews | Active since May 2018
Non-Delivery of Items Ordered.
Ordered a premier cheque card online and till today it has not been delivered. Made two follow up calls for the itme to be delivered to another address and still no call or email or any feedback received. This has left me unable to transact with my account and still no communication from either CCD or FNB. Bad service. Completely bad service.
Good day Ntathu Myeza,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Ntathu Myeza,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)