Non delivery of credit card. Very bad communication.

Am I the only one? My FNB credit card expired end Jan '26 No word or warning from FNB. I was on holiday when I found out. I returned home, went to FNB Groblershoop branch to enquire. A card was ordered and the couriers contacted me. Delivery date 4th March. That came and went. Back to the branch. Long phone calls, spoke to courier delivery 11th March. Nothing. On the 16th March couriers contact me. Delivery on 17th March. Nothing once again. No way to contact branch. I have to travel 12 km's into town every time. Does FNB's service stink or what. The online profile they set up for me doesn't work either. What message is FNB sending out or is this how they treat clients as a rule?