1 reviews | Active since Jan 2015
Non delivery of credit card
<p>I have orded a new credit card and it was released to the coeriers on the 20th of March 2017 already , after numerous phonecalls from me trying to get my card delivered even explaining that I have an emergency since my spouse ended up in ICU I was given the run around from Thursday 30 March 2017 with them telling me they do not have coeriers coming to Heidelberg they can only deliver it on Monday 3 April 2017. Yet no delivery today. Phone them again and they tell me, oh maybe we can deliver it tomorrow!!! This is unacceptable!!!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)