non-delivery of cc at agreed upon time

I was supposed to receive my cc on friday 19 June 2015 between 16:30 and 17:00. At 17:15 i contact the call centre. The idiot on the line keeps referring to me as mam when i am not a woman. He says he'll find out and call me back. 10 minutes later he calls and this time is mr and he informs me that the driver has a lot of parcels to deliver and with bad traffic he'll only be at my place in 20 minutes that's really not my problem as with proper planning and correct scheduling this would not occur. but i say that's fine. 40 minutes later i call the contact centre again and she tells me the same so i wait for her call (this is 18:00 now). She calls back and tells me that the brakpan branch says that the card is enroute but can not provide anymore details of what time the driver will be here. they can't even phone the useless driver and get an eta from him. they just throw their hands up in the air and \sorry sir i am not smart enough to resolve this little problem". outcome i waited until 10pm with the driver a no show and went to bed. This is **** poor service from FNB for which you charge me a premium for house delivery. Don't bother with the cc. I'd like to close my account."""