Non delivery of Business card

We opened a business account. We are waiting for them to deliver our card. We received sms's that said that they would deliver the card on Friday 18 October. They didnt deliver. Received another sms to say that they wil deliver on 21 October. Didn't deliver. Phoned and they told me when the driver got here there was no one to receive the card. I was here the whole day and night and no delivery driver was close to my house( also my business address). Said they will ensure it is delivered 22 Oct. No delivery. Not even a phone call to say there is an issue or to ask directions or anything. Very dissapointed as our business is standing still waiting for this card.