MK
Mpho K

1 reviews | Active since Jan 2012

15 Dec 2016, 15:04

Non delivery for FNB and Mr D!

<p>I recently opened a premier FNB account and credit card telephonically and even went to one of their branchers to ensure that all the relevant documentation was submitted. The process has been nothing but hell! I've been repeatedly asked to complete and send back forms electronically despite the fact that I was told at the branch that all was completed. To top it off I have had no communication from FNB to communicate where my cheque card is to date.</p> <p> </p> <p>The credit card department along with their Mr D service has promised on two attempts to deliver my credit card to my offices. on both occasions I cancelled meetings offsite to wait and noone pitched. Absolute incompetence!</p> <p> </p> <p>So much for switching made easy! Epic fail for FNB and Mr D!</p> <p> </p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Dec 2016, 12:09
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)