Non delivery

I had a personal loan with FNB, account nr ***. On 13 Oct 2015 I received a settlement letter and paid the full settlement amount from my FNB cheque acc. I was initially promised by the personal loans call centre agent that the loan would be closed after 5 working days and later by the same dpt was told it's 10 working days. To date (14 business days later) the loan account is not closed yet my payment was received on 13 Oct 2015. Four issues here 1) incorrect info given 2) over promise and non delivery 3) inconvenienced caused to me as I intend to close my accounts with FNB and move on, but this non delivery is holding me back 4) The amount of time and money I spent on the line with FNB following up on such a simple request.<br> <br> I want this account closed with immediate effect.<br> <br> Regards<br> SB Mlonyeni