1 reviews | Active since Nov 2017
NON DELIVERY
We ordered an iPhone 8 from the FNB deals section. We have been waiting for delivery since Monday. The courier doesn't show up and doesn't try calling, and then the next day we receive an SMS from FNB saying that delivery was unsuccessful and if we don't call FNB, the order will be cancelled. However, we have been waiting, everyday, till about 6PM for delivery and IT HAS NOT HAPPENED! Change your courier service! They are rude and put the phone down on us every time we call. They told us almost an hour ago that the delivery will be another 10 minutes. I have also left a review on RAM's account. This is unacceptable!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)