Non compliant with TCF and lack of customer service

On the 6th June 2018 i app**** for FNB business Account. An agent assisted me in opening the account then from there i was requested to send some documents which i did. On the 7th June i received an email requesting COR 14.1 and proof of business address. I was bit confused because at that time i had already sent COR 39. I tried contacting FNB sent emails and no one came back to me. Their lines are permanently busy. Eventually few weeks later i managed to get hold of them and i asked for clarity as far as business documents are concerned. The consultant confirmed that the only outstanding documents were COR 14.1 or 14.3 and proof of address as per their correspondence date 07/06/2018. I asked if the lease agreement will suffice and she confirmed that it will be fine.

On the 08/08/2018 i sent all the documents and on the 13/08/2018 i called them to confirm the receipt. The consultant confirmed that they recieved evrything and the turnaround time was 3 day , i should expect a feedback on the 14/08/2018. Since then no one called me. I kept on calling FNB, i spent almost R700 so far on making calls trying to get help. They kept holding for hours everytime i call and when the phone cut off they dont even bother to return my call.

Today, 22/08/2018 i recieved an email stating that they are still waiting for COR14.1 and Proof of Address which was already sent on the 8th and the 13th. The consultant even confirmed receipt and advised that they will escalate it to admin. Not only that all of a sudden they say my Lease should be certified but that was not mentioned to me before. FNB does not comply with TCF.