Non compliance with POPI, FICA and ECTA

I opened an account online on 24 October 2021 and uploaded all of the documents required for FICA. I received an SMS to say I would be contacted for delivery and an email to confirm my account details. I did not receive a call for delivery and the number provided rang unanswered. I eventually got hold of someone to arrange delivery on Thursday 28 October 2021 and delivery was arranged for Friday 29 October 2021. I received my card on Friday and downloaded the APP. I then transferred funds from my ABSA account to the FNB account to activate it and confirm the details as the account is actually for a baby shower I am arranging and I thought I would use it thereafter as another savings account.

I then got a ***** looking email to say that my account was frozen as no FICA documents were uploaded and I called the call centre. They did not recognise the email address and said FNB would not request a colour copy of an ID so I must call tomorrow, the call was at 19:00, to sort out the issue. I duly called the numbers and got transferred to the third department and told no documents had been received and I should send them again. I then requested confirmation as to how I had a bank card, bank confirmation letter and APP linked to the account without them having a record of my FICA as according to the requirements of POPI, the ECTA Act and FICA my documents must be safely and securely stored. No answer was given and I was told "it's another department". I was told to send the documents again by email and then wait 20 - 30 minutes, call back and "see if they have them". I work during the day and waited an hour and called back. Again transferred 3 times between Enquiries, FICA and Customer service. I told the last Lady that I am not prepared to be transferred again as I have been on the phone for 2 hours for the day regarding a savings account. I was then told it was sent but because she was just helping me and it's not her department, no turn around time could be provided as it's not her work flow. The FICA department would SMS me if all in order.

I am now sitting on day 12 and my account is frozen. Nobody has called me. Nobody has let me know if all is in order. Nobody has let me know if they now want something else I have already submitted online. It is very worrying that all of my documents were uploaded online and now they are GONE.

Shocking "service"!