MM
Motaung M

1 reviews | Active since Aug 2016

24 Feb 2017, 14:54

Non closure of account

<p>I have a Share Investing Account and I've been trying to close it for years now. </p> <p>I complained with many calls and emails. I've given up and have no other option. </p> <p>I have people in FNB that advised me to go to Hello Peter because if I follow the bank's procedures, which I did, that account will never be closed. </p> <p>Its currently overdrawn and I tried closing it when it still had money but it never happened. </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Feb 2017, 15:50
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)