Non caring of FNB

I am due to have my credit cards replaced and FNB will only deliver them to me via courier or i must pay for them to be delivered to the branch. The courier company say that they will deliver them some time within a 4 day period and when i told them that i am not at my work or home address all day every day and they need to give me a more definitive time they said they could not and would deliver them to my branch for a fee. i said no way and went to see FNB at Cradelstone mall, explained my problem and was told that i only had the two options. When i said that FNB could then keep their credit cards and that i will be closing my account i was told that's OK. I have banked with FNB for in excess of thirty years and this is how they worry about "CUSTOMERS"