rB
retha B

1 reviews | Active since Jan 2015

05 Jun 2015, 09:46

Nomvula accuse me of *****!

Hi,<br> <br> I phoned the home loan department to inquire about paying off a bond but still keeping the flexi option open. It was just a general inquiry. I inherited some money and would like to contribute towards the bond that my husband and myself are paying off. I NEVER pretended or said I was the bond holder with this call. When Nomvula asked if I was the bond holder I said no and she accused me of *****! How is a general inquiry *****??? She even threatened to make a note on the system to report me as a ********** caller! So how am I supposed to obtain information on how a flexi bond or any other bond works? I made the call at 9:16 on the 5th of June 2015.<br> <br> I would ask that this woman do not work with customers in future. You can't just go around and accuse people of *****. I will provide my husbands bond account number in the section below.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jun 2015, 12:00
Official
Hello rethabrand7,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 698729 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one) .