Nolungelo Dlamini pathetic service from ***** department

I am not sure where to even begin. As the FNB does not want to assist and the banking ombudsman takes months to respond.

I have been banking with RMB for about 8 years. As the bank knows I am self employed. For the first time ever I have received two ***** complaints. The first matter has been dealt with immediate effect. The second matter has been accidentally placed as the payment was not even direct to my account but came from a third party thats had a complained on his account and then FNB decided that due to them paying me (for my service) that they will also place a block on my account.

In that time frame I have dealt with an investigator called Nolungelo Dlamini. I even received proof that the ***** case has been dropped with FNB I had all proof and still my account was blocked.

Nolungelo Dlamini, is unreachable and every time I call the call centre they cannot put me through but only escalate the matter and ask her to call me.

My daughter had to be hospitalised and I physically had to email Nolungelo every few minutes ti get a reaction and that same evening around 18:45 she called me and stated she had unblocked my RMB account I can use my account.

With much relieve our lives went on.

About a week later I tried to do transactions on my account just to notice my account is once again blocked. Again the entire rodeo from the start.

Nolungelo Dlamini, then just responded sorry due to the two ***** cases they are terminating my contract with fnb. They are no longer taking the risk of having me as a client.

A few minutes later I received an email from Alexa Flemmer with the termination letter. I was so upset at that moment about the way they have managed the situation. I just accepted my faith.

A few months later trying to apply for vehicle finance just to find out that WesBank will not approve me due to my termination with the bank.

I once again emailed Nolungelo Dlamini explained that I need to have an FNB account due to our new job obligated us to have an fnb account and also due to financing with Wesbank I cannot even get finance because of her.

She responded she will get back to me.

After another 2 weeks trying to get hold of her constantly. She just responds with “Sorry we will not reconsider this please go and open an account with another bank”.

I am lost to words on how they can just freely ask you to support another bank.

Please can someone assist me in getting directly to the head of FNB someone that is capable of assisting someone and making sure that someones needs are looked out for.

I wish to retake my RMB account and continue with my relationship. But, I need someone competent and willing to fight for someone’s rights at the bank.

Thank you.