AM
Alana M

1 reviews | Active since Sept 2010

12 Jul 2017, 14:49

Nolubabalo and Antonio knows what customer service is

<p>After experiencing horrible service from FNB's retention department and no service from the Premier Banking department, following a complete failure to process my online FNBy card, i eventually went into the branch as per Antonio's recommendation, his consistent follow up calls and emails. </p> <p> </p> <p>Nolu was not only friendly, but she assisted me and found a way to get my daughters card ordered before i left the branch, she had a can do attitude which i value very much. We never left the branch with my daughters card, as we had to wait for it to be delivered to the branch a week later, but we left with peace of mind knowing that we were help professionally and thoroughly. </p> <p> </p> <p>Keep doing what you doing Nolu, my daughter finally received her card after a month and she is ecstatic! </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2017, 10:42
Official

Good Day,

I've received your compliment that you logged. Thank you so much for taking the time to compliment the service you received.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
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Regards

Hello Peter Complaints

Naomi Petersen

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