Nobody there - don't bother calling

<p>I received a message from FNB late this afternoon telling me that money had been taken from my bank account, throwing it into a negative balance. I immediately tried calling the numbers supp**** online, once for 3 minutes, then another number (FNB careline) for 6 minutes. Nobody answered either time. The recorded message - on both lines - said that they were experiencing high call volumes. Although this was well before 5pm - 16h51 and 16h55 - I suspect their staff had their bags already packed and could not be bothered to answer the phone. The only other alternative is that FNB baning systems do not work, and all their customers complain at the same time? Yet FNB can not be bothered to hire enough staff to man their call centres?</p> <p> </p> <p>I would like my matter investigated immediately and my money refunded.</p> <p> </p> <p>Thank you.</p>