Nobody likes being ignored.

I have numerously emailed my “FNB Premier” banker regarding issues and I heave not gotten a response, in fact, I have gotten a response faster through emailing via an email which is not connected to my account. Albeit the response was only to find out what my account number was and then radio silence once more.

It is appalling that I pay for a “premier” service and getting treated with less urgency than when I email my internet service provider regarding bills I question, ironic, they do not even boast about delivering “Premier” service, yet their service is better than FNB?

I have lost count of how many emails I have sent FNB over the course of the last six months requesting one simple thing and that is to downgrade my bank account to the easy option and nothing, no reply, no response, hence justifying my decision.

If you cannot reach me by phone, as my emails indicate, I am abroad, email me back.

Absolutely ********** service. I shall be exploring alternate banking solutions asap.