DM
Dino M

1 reviews | Active since Mar 2015

20 Jun 2017, 14:14

Nobody knows how my interest in calculated

<p>I have a 7 day call account. My capital is untouched, nor is my interest. This has been the case ever since the account was opened. My interest rate is constant. On the initial balance i earned x amount of interest. As the capital grows, my interest is reduced.</p> <p>Lerato from call centre does not want to provide me with my daily / monthly interest schedule.</p> <p>RB Jacobs from Facebook, has escalated this on 7 June and to date NOBODY has contacted me.</p> <p>Why is FNB so secretive. Its MY MONEY and I want my interest schedule. This is NOT ROCKET SCIENCE!!!!</p> <p>Best I move to another bank!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2017, 15:21
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

A complaint has been logged and route to the relevant department for investigation and resolution. I have requested that they be in contact with you.

Complaint reference number *** .

Kind Regards,

Complaints Resolution

Naomi Petersen

*** (option one)