MS
Marchelle S
1 reviews | Active since Sept 2011
15 Jan 2020, 10:18
Nobody knows
So I have wasted over 40min of my time trying to get to the "right department" in FNB, first its the auto self help which is useless then every agent you talk to oh sorry you in the wrong department!! Which is the right department? Can someone not put you through to the right place? Why is is so difficult to query what is the status of documents submitted for opening new accounts for my kids, I was told this will take 24hours and I can transfer funds into their accounts, why is it so difficult to get feedback?
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Marchelle S's updateReviewer Update
20 Jan 2020, 10:13This is highly unacceptable and very poor communication from FNB, 6 days later a response and NOW I am told FNB wants certified copies of documents, you guys are like making it really frustrating to actually open investment accounts for my kids, I cannot believe this! I rather take the investment elsewhere, the service is extremely poor
MS
Marchelle S's update20 Jan 2020, 10:13
Reviewer Update
This is highly unacceptable and very poor communication from FNB, 6 days later a response and NOW I am told FNB wants certified copies of documents, you guys are like making it really frustrating to actually open investment accounts for my kids, I cannot believe this! I rather take the investment elsewhere, the service is extremely poor