hC
helen C
1 reviews | Active since Sept 2014
14 Dec 2015, 15:37
NOBODY HELPS AT FNB HOMELOANS
I TELEPHONED DANELL AT HOMELOANS THIS MORNING. SHE PROMISED ME SOMEBODY WOULD HELP ME WITH MY QUERIES. I HAD TO PHONE BACK TWICE. EVENTUALLY IN THE AFTERNOON SULU PHONED AND WAS ABSOLUTELY NO HELP AT ALL!!! SHE TOLD ME SHE WOULD GET MARIETTE TO PHONE ME. I AM STILL WAITING!!!<br> EACH AND EVERY TIME I TRIED TO GET HOLD OF FNB ON THE NUMBERS: *** AND *** NOBODY ANSWERED. I LEFT MESSAGES. NOBODY REP****.<br> IS FNB HOMELOANS DIVISION ON HOLIDAY?<br> DO THEY HATE BUSINESS?<br> I AM GOING TO FORWARD THIS COMPLAINT TO THE DIRECTORS
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
14 Dec 2015, 16:11Hello helenclementz,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832883.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832883.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply14 Dec 2015, 16:11
Official
Hello helenclementz,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832883.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832883.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
