Nobody cares to respond, that's FNB for you

Firstly I got ****med about R2500 around July 2024 and immediately informed FNB, of which I was given assurance that the money will be reversed within 7 days. I kept on following up and next thing, nobody even cared to respond to my follow ups.

Little I knew that in less than a year later, a dejavu will hit me. I got divorced and Fnb is supposed to process a substitution of debt, it's now almost a month later and I'm still waiting on a feedback from credit. I've again hit a wall as nobody even bothers to respond to me. You'd expect that such a gigantic organization would understand and be sensitive to the fact that a divorce is a chapter that one wishing to close as soon as possible