JJ
Joel J
1 reviews | Active since Feb 2016
31 Aug 2020, 10:42
Nobody can help with App errors
The FNB app gives errors, and displays a number to phone. I call the number and they say I can only get assistance in Secure chat inside the App. I open secure chat and wait for my turn (I'm 86 in the que) I then get told to call the same number, they can't help me. All I want to do is pay for my car license??
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Joel J's updateReviewer Update
31 Aug 2020, 11:19Thank you,
I am sorry that I had to go to hellopeter.
Consultants push me from department to department.
When they were unable to assist instead of recommending a way I can solve the issue they end the secure chat or transfer me to a different department.
I run an IT company and manage a team of tech support staff. If a member of my team forwarded a client to a differentddepartment purely because they didn't feel like dealing with the client's questions, they would receive a disciplinary hearing.
I have a personal, business and Forex account with FNB and have been recommending your services to my family, friends and clients for years.
After today's service I will have to apologize to my clients for recommending a company with such terrible customer service.
After the 5th person that I spoke to, And the 3rd department that I was forwarded to. I was given an email address of a department I can email my questions to.
I used the auto prompts to get to the correct department based on the error I received.
How is this acceptable customer service?
I am sorry that I had to go to hellopeter.
Consultants push me from department to department.
When they were unable to assist instead of recommending a way I can solve the issue they end the secure chat or transfer me to a different department.
I run an IT company and manage a team of tech support staff. If a member of my team forwarded a client to a differentddepartment purely because they didn't feel like dealing with the client's questions, they would receive a disciplinary hearing.
I have a personal, business and Forex account with FNB and have been recommending your services to my family, friends and clients for years.
After today's service I will have to apologize to my clients for recommending a company with such terrible customer service.
After the 5th person that I spoke to, And the 3rd department that I was forwarded to. I was given an email address of a department I can email my questions to.
I used the auto prompts to get to the correct department based on the error I received.
How is this acceptable customer service?
JJ
Joel J's update31 Aug 2020, 11:19
Reviewer Update
Thank you,
I am sorry that I had to go to hellopeter.
Consultants push me from department to department.
When they were unable to assist instead of recommending a way I can solve the issue they end the secure chat or transfer me to a different department.
I run an IT company and manage a team of tech support staff. If a member of my team forwarded a client to a differentddepartment purely because they didn't feel like dealing with the client's questions, they would receive a disciplinary hearing.
I have a personal, business and Forex account with FNB and have been recommending your services to my family, friends and clients for years.
After today's service I will have to apologize to my clients for recommending a company with such terrible customer service.
After the 5th person that I spoke to, And the 3rd department that I was forwarded to. I was given an email address of a department I can email my questions to.
I used the auto prompts to get to the correct department based on the error I received.
How is this acceptable customer service?
I am sorry that I had to go to hellopeter.
Consultants push me from department to department.
When they were unable to assist instead of recommending a way I can solve the issue they end the secure chat or transfer me to a different department.
I run an IT company and manage a team of tech support staff. If a member of my team forwarded a client to a differentddepartment purely because they didn't feel like dealing with the client's questions, they would receive a disciplinary hearing.
I have a personal, business and Forex account with FNB and have been recommending your services to my family, friends and clients for years.
After today's service I will have to apologize to my clients for recommending a company with such terrible customer service.
After the 5th person that I spoke to, And the 3rd department that I was forwarded to. I was given an email address of a department I can email my questions to.
I used the auto prompts to get to the correct department based on the error I received.
How is this acceptable customer service?