No.6 for the same thing!!!!

My current ***** case with FNB is not going well, the service that I am receiving is mediocre and very stressful because if something worse happened it would have been of great insult if it were to be dealt in this way.

From ***** resolving(refund) my case and advising me I would now be over to another department of which I was not contacted and had to load a HelloPeter to get a response. I get a response now and they have reverted it back to ***** whom already advise they don't deal with fees and reversals.

So I ask who am I to deal with, I have run out of patience and this should be embarrassing effort from the bank. We are now months onto this saga and we continue with new twists and and turns. You recognised my ***** case but insist on taking the fees for this *****ulent happening. DOES THAT EVEN MAKE SENSE!!!! I even advised this nonsense be addressed before a single cent left my account but guess what, month on month on month...

My understanding is that investigations have been done and it's clear because I refunded but you rather have your clients account in a minus and then have their credit score affected!!!!

FNB how do you help clients like this!!!