1 reviews | Active since Apr 2013
No written confirmation on a verbal agreement received
<p>On the 4th of August 2016, I spoke to FNB regarding a new agreement on my loan account. They made contact with me to try and resolve my issue after I got in contact with the Banking Ombudsman. I was promised written confirmation of the verbal agreement. To date, I have received nothing. When I sent an email to query this all I get is incorrect information which clearly indicates that whoever I spoke to on the 4th did not make the relevant notes on the system regarding the new agreement. I am also getting silly SMSs from their lawyers. I would like to have this resolved asap. If there are turn-around times regarding sending written confirmation to clients then they should at least have the decency to let me know. I demand written confirmation of our telephone conversation and balances on my account to reflect the new agreement as well as confirmation that they made contact with a Lethabo from their lawyers to stop sending these nonsensical texts.</p>
Good Day
please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 992265
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 992265
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
My query is half-way to being resolved, thank you. Why though must one complain first for you guys to do something about a simple query?
My query is half-way to being resolved, thank you. Why though must one complain first for you guys to do something about a simple query?
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on ********** 404 We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
********** 408
**********
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on ********** 404 We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
********** 408
**********
I just need my balance to reflect correctly with the new amount on my profile then I'll definitely take it up to 5 stars. When I log into my profile I still see the old amount. Thank you once again for resolving my query.
I just need my balance to reflect correctly with the new amount on my profile then I'll definitely take it up to 5 stars. When I log into my profile I still see the old amount. Thank you once again for resolving my query.