No work-around solution

Called into FNB telephone banking now.i have debit orders coming off my account that i don't recognise, and wanted to query these. The guy on the line (Enrique) wanted to do a verification where i type in digits from my card, and the pin. Problem is I don't have a card on my platinum account. I primarily use my Investec account and have a card linked to that. The only time i did use an FNB card was to withdraw cash, but i left this card in an ATM one day and cancelled it online. After learning about cardless cash withdrawals (which i now use often and refuse to carry a card to an ATM), i decided to not reissue a new card. <br> <br> So basically me not having a card means i cannot be verified, so i can't report/query what i consider to be ********** debit orders.<br> <br> i have a card on an FNB business account which i don't carry on me. i now need to go home to fetch this and call in 2mrw since the call centre closes at 7pm.<br> <br> Enrique was polite and tried hard, but I just think it's pathetic to offer all these cardless options, and then expect one to have a card to be verified. investec uses voice recognitiion and previously used security questions. ive never had to come away without being helped.